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Published on 01.25.10 by Brent Trahan

Troubleshooting a Stop 0x24 or NTFS_FILE_SYSTEM

Learn how to troubleshoot the 0x24 or NTFS_FILE_SYSTEM Stop Error (BSOD) in Windows 7.

What caused the error?

This Stop message indicates a problem occurred with Ntfs.sys which is the driver that enables the computer to read and write to a hard drive formatted with the NTFS file system.

How do I fix it?

  • A malfunctioning hard drive is probably causing the problem.  Make sure all of the hard drive cables are properly plugged in or terminated.  The hard drive drivers can also be causing this problem.  If you recently updated the hard drive’s drivers try rolling them back or uninstall them.
  • Make sure all of the antivirus, backup, or disk defragmenting programs installed on the computer are compatible with Windows 7.
  • Check your hard drive for errors using checkdisk.
  • The computer might be low on memory.  Try adding more RAM.

Still need help? Ask your computer question now.

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