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Published on 07.19.07 by Brent Trahan

How-to Return Microsoft Products for a Refund

Learn how to return a Microsoft product including Windows Vista to Microsoft for a full refund.


Let’s say you go out to a retail store and buy a retail copy of Windows Vista and install it on your computer only to find out it doesn’t work as well as your thought it would.

If you try to bring it back to the retail store you purchased Windows Vista at they probably won’t take it back if you opened the package. Microsoft will take that copy of Windows Vista back if you meet a few guidelines.


  • You must return it within 45 days
  • You must provide a copy of the sales receipt, credit card statement, or canceled check showing proof of purchase
  • Provide your complete contact details, including your address (no P.O. boxes), telephone number, and e-mail address if applicable
  • You must uninstall the software and destroy any backups you made. If you leave Windows Vista installed they will shut it down the nasty way.
  • Include all related media and manuals when sending it back
  • Provide the name and location of the retailer your purchased it at
  • Include an explanation of why you want to return the product
  • The product must be sent to Microsoft via FedEx, UPS, DHL, Airborne Express, or certified and insured US Mail. Microsoft will refund you $7 for the shipping.

Send Returns To

Send the returns to Microsoft’s return center located at:

U.S Customers

Microsoft Product Returns Program
2031 Burroughs Ave.
San Leandro, CA 94577

Canadian Customers

Microsoft Product Returns Program
6200 Dixie Road Unit #17
Mississauga, Ontario
Canada L5T2E1

You can contact Microsoft’s return center by calling 1-888-673-8624.

For more details about sending products back to Microsoft for a refund visit this link.

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