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Published on 10.18.06 by Brent Trahan

Live Messenger Won’t Sign In

Live Messenger stuck logging on indefinitely? This guide shows you how to fix this problem.

If you’re running Windows Live Messenger and it hangs indefinitely while trying to sign in, this might be the fix for you.

Please Note: To resolve this problem you need to edit the registry.  If done wrong, editing the registry can cause your computer to crash.  If you follow the directions exactly on this guide you shouldn’t have anything to worry about.  You need administrative rights on your Windows user account (the user account you use to login to Windows with) to edit the registry.

How it’s done

First you need to close Live Messenger by right-clicking the Live Messenger icon next to the time and select Exit.

Once Live Messenger is closed click Start, Run.  In the run box type regedit.

Click here for a better view.

Using the + sign next to each folder on the left side of the regedit window navigate to the MSNmessenger folder by following the path below.


Click here for a better view.

Once you have navigated to the MSNmessenger folder delete the Policies folder under the MSNmessenger folder in the registry editor by right-clicking the Policies folder in the left pane and selecting delete.

If you don’t have a Policies folder under the MSNmessenger folder, this guide won’t help you.

Once you’ve deleted the Policies folder close the registry editor and open Live Messenger.

Did it work?

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